The Dreaded No-Show

Posted by on Dec 7, 2014 in Featured Posts | 0 comments

iStock_000015599584MediumOh, the dreaded No Show. It is the fear of every person who works by appointment in the beauty industry. A No Show is when a client simply doesn’t show up for their appointment. No call, no email, no smoke signal. Nothing. Nada, Zilch.  And here we are, waiting and wondering, like a girl who got stood up for the prom. Sad.

The problem with No Shows is that it’s really difficult to run a successful, independent, small business.  And there are days when our schedules are full and we end up turning clients away.

Well, things happen and life gets to us sometimes. Even the most organized person can space an appointment. So, we try to be somewhat forgiving, but unfortunately we do charge for the missed appointment. That sucks. It’s really uncomfortable having this conversation with clients. But, it’s also a matter of respect. We respect other people’s time, and hope that people respect our time.

And seriously, we do everything in our power to remind clients of their appointments. Clean Slate Spa will send out a confirmation email two days before, a reminder email the day before, and a text message the day of! The next step would be to actually drive to the client’s house and pick them up.

I have worked at salons where you needed to give your credit card info just to make the appointment. We don’t require that.  At Clean Slate Spa, we hope that we attract awesome clients who understand what we are doing and want to be a part of it.

So please, if you can’t make an appointment, just give a call or shoot a text. We understand. Just don’t leave us hanging like that lonely kid waiting on the prom date that just ain’t showing up!